Whether it's your account, payments, bonuses, or games — we've got you covered. Search below or talk to our support team directly.
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Type your issue into the search bar above — most problems can be resolved right there.
Answers to common questions are organized in our detailed FAQ section.
If your issue still isn't resolved, contact our 24/7 live chat support.
Payment questions are the most common queries at Tjebet. Deposits usually arrive within a few minutes, though network or banking delays can occasionally cause a hold-up.
If your deposit hasn't arrived, first save the transaction receipt or ID from your mobile banking app. Then contact Tjebet support with those details. Most issues are resolved within 30 minutes.
Before you withdraw, keep in mind that KYC verification must be completed before your first withdrawal. It's a one-time process that typically takes 2–4 hours.
Waiting hours for support on online betting platforms is a real frustration. Tjebet built its Help Center with exactly that in mind. Our support team is active 24/7, seven days a week, and can assist you in Bangla.
What sets Tjebet's Help Center apart is that it's built with Bangladeshi users in mind. Every guide is written in Bangla, and every video tutorial is narrated in Bangla. From mobile banking to crypto payments, you'll find step-by-step guides covering all types of transactions.
Bonus confusion is one of the most common issues users run into — whether it's a bonus that never arrived or one that can't be used. Tjebet's Bonus section explains the terms and conditions for each bonus in plain language. If you still have questions, our support team can check your account directly and pinpoint exactly where the issue lies.
Account security is a common concern. Is my account safe? Can anyone see my information? — these are completely valid questions. Tjebet uses SSL encryption and stores all personal data on secured servers. You can also enable two-factor authentication (2FA) for an extra layer of protection.
App trouble is another common complaint. The Tjebet app is available on both Android and iOS. If you're having trouble installing it or the app keeps crashing, visit the technical section of the Help Center for step-by-step fixes. Most issues are resolved with a simple app update or cache clear.
The Responsible Gaming section is arguably the most important one. Tjebet believes gaming should be fun, not stressful. If you feel that gaming is having a negative impact on your life, you can set deposit limits, take a cooling-off period, or use self-exclusion. This section also provides information on professional support resources.
Still not resolved? Talk directly with our team
Having the following information ready when you contact us via live chat or email will help us resolve your issue much faster.